Visual Basic Development for Omitracker ITSM

Information Technology Service Management (ITSM) is an approach to the structured design, planning, delivery, operation and control of IT services offered to internal customers in an organization or to external customers. From technology-oriented IT management, e.g. network management, databases or IT equipment, e.g. computers, printers, it is characterized by a more process naturefocuses on customer needs and customer IT services, not IT systems. It places emphasis on continual improvement.

The areas covered by ITSM include:

  • supported computer equipment – reporting problems related to it, SLA agreements and maintenance,
  • software for managing IT systems,
  • helpdesk, i.e. a part of the organization serving to help users, e.g. submitting applications,
  • administration of user rights in accordance with their hierarchy in the company,
  • e.t.c.

So far, business has used ITSM mainly to support customer experience and ensure service quality. The latest trends in ITSM are currently the introduction of a higher level of automation with the use of other tools such as RPA (Robotic Process Automation) or AI (Artificial Intelligence), the use of mobile applications and agile methodologies, such as DevOps, Agile, Lean.

One of the solutions on the market is the company’s Omnitracker (R) software for Omninet (R). Its undoubted advantage is the great possibility of personalization depending on the organizational structure of the company, which can be accurately mapped in the IT system. Omnitracker is a ready solution for various business processes. Transparency and system reliability are important to business. Omninet guarantees it even when migrating the system to new software versions.

Thanks to the ability to create and run scripts, its great advantage is the possibility of virtually any configuration in terms of application operation. This allows for a significant simplification of the company’s operations by reducing the response time to any failures or other notifications regarding, for example, various types of system authorizations. By using the appropriate user-resource relationship, we increase the security of information and data flow in the company. Each of the above advantages can contribute to increasing the company’s profits.

Based on our experience in the field of implementation and operation activities, we offer support in:

  • personalization of solutions,
  • modeling business processes,
  • creating specialized scripts written in Visual Basic.

If you are interested in a comprehensive implementation, we are open to undertake such a task with a certified partner.

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